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For example, our data revealed a thirtyfold increase in Instagram interactions last year. Meanwhile, “Google Business Messages and Apple Messages for Business interactions increased by 186% and 232%.”
In response, more brands have been reimagining the customer journey through a conversational lens, where much of the user journey is through a single chat app or digital channel…
According to the World Economic Forum’s 2023 Future of Jobs Report, 44% of workers’ skills will be disrupted in the next five years. There will be an increase in the importance of cognitive skills, analytical thinking, creative thinking and technology literacy. In a world of work that is undergoing significant transformations, the demand for career coaches is on the rise and AI will play a part here.
The World Economic Forum (WEF) estimates that by 2025, automation will displace about 85 million jobs but will create 97 million new ones, with a net positive effect on job creation.
Some 43% of businesses surveyed indicate that they are set to reduce their workforce due to technology integration, 41% plan to expand their use of contractors for task-specialized work, and 34% plan to expand their workforce due to technology integration.